Training, Testing and Certification

UIDAI’s mandate is to provide a unique Aadhaar number to all the residents of India. For such a diverse and collaborative effort of successfully building the residents’ database, uniformity of Aadhaar Enrolment and Update process across the entire ecosystem of Registrars is very necessary. Achievement of such uniformity requires that the Enrolment Staff involved in the Aadhaar Enrolment or Update process at the field level is trained thoroughly to accomplish the job of enrolment. To address this need, UIDAI has developed a comprehensive Training Delivery Methodology and Training Content for all the stakeholders.

UIDAI also believes that apart from training, there has to be a mechanism to assess the person’s skill and proficiency to work as an enrolment staff before the Enrolment Staff starts performing the Aadhaar Enrolment or Update. Considering this, UIDAI has prescribed mandatory Testing & Certification for enrolment personnel to ensure adherence to quality aspects. Currently, certification is available for the following roles:

• 
  Enrolment Supervisor / Operator
• 
  Child Enrolment Lite Client Operator

Training for the Enrolment Staff is provided mainly by the Registrar and Aadhaar Enrolment Agency to ensure quality of Enrolment and make them aware of all the processes involved in the Enrolment Ecosystem. Regional Offices (ROs) of UIDAI also deliver need based training through various programs like Classroom Training, Master Trainer’s Training/TOT and Orientation /Refresher program of EA staff.

Mega Training Camps are also organized by ROs to create large pool of Enrolment Staff. The main objectives of the training are to make the Enrolment Staff understand how to setup and manage an Enrolment Centre, use various devices required for enrolment, familiarizing audience with the Aadhaar Enrolment Client and how to handle exceptional cases through these programs. The training content for self-study is available at UIDAI’s website for Enrolment Staff and other Stakeholders.

Master Trainer’s Training program or TOT (Training of Trainers) programs are intended to train the Master Trainer who can further train others in their respective domain. Registrar and Enrolment Agencies may nominate “Master Trainer” from their respective Department/Organization or use facilities of specialized Training Agency from time to time to gather knowledge related to any change in Aadhaar Enrolment Ecosystem. The ROs can also identify the Master Trainers from Advance Training Institute and their own resources such as SSAs, PSAs and ADGs apart from the nominated Master Trainers.

To ensure that the trainers are proficient in the local languages and are aware of field learning at local level, Regional Offices has been given the responsibility of anchoring the programs in their respective States & UTs. The duration of these programs is fixed at 1-2 days as all the identified resources already possess the basic knowledge about Aadhaar processes and systems.

Pool of Master Trainers trained in the TOTs will be available with the ROs/ Registrars / Enrolment Agencies/ Govt. Departments to train others stakeholders in their respective Department/ Organization thus offering benefits of the scale and size.

Orientation /Refresher Training Programs are intended only for the active Enrolment Agency Staff namely Supervisors or Operators or Child Enrolment Lite Operators involved in the enrolment process. Since these programs are meant for a target group that has a reasonably sound foundation, the duration of the program is fixed as 1 Day. These programs are being conducted in classroom mode and may be conducted once in every quarter by each Regional Office.

These programs are conducted in the premises of ROs or some other place such as State Training Institutes etc. The Master Trainers act as the resource person to impart refresher training and content related to this is prepared by the Enrolment Division covering the exact change/process update. To access the learning of the participants, these programs may include a Test Session at the end of the program.

These programs are conducted in places where the demand of large pool of Enrolment Supervisor/Operator/Operator CELC is required. The Training Session may be conducted by the Master Trainers available with the Regional Offices using the Training Content available on UIDAI website followed by a Certification Process through a Testing and Certification Agency engaged by UIDAI.

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